At PACK & SEND your goods will be handled by a team of highly trained and experienced international shipping specialists. All our PACK & SEND Service Centres are trained air cargo security agents and can provide extensive advice on packaging, freight options and delivery solutions.

IT IS ALSO VERY IMPORTANT TO UNDERSTAND that as soon as your goods are entered into the commerce zone of your destination country, all issues related to the import recovery, including providing all required by the destination's customs import documentation, is consignee's responsibilities (in respect of dealing with customs, consignees called "importers of records"). Neither freight forwarder nor ocean freight carrier will be able to assist you in it.

However, with LCL freight, you are not alone. With LCL, your bill of lading always contains the ocean freight carrier's destination agent's contact information. The agent should issue an official arrival notice to your consignee and guide the consignee in the complexity of import recovery. Read more about arrival notice at this link.

Please understand that you are the one who is sending the cargo from the U.S. abroad. Freight forwarders and carriers are only assisting your needs. Therefore, it is you who is responsible for providing proper documentation in shipping your goods from the U.S. overseas, but no one else.